Shipping & Returns

Online & Email Orders:

All claims must be made within 7 days of receipt of merchandise. Returns may not be made without prior written authorization and returns will not be accepted without a Return Authorization (RA) number issued by Newbury Kustom, Payments are due within the period specified on the invoice. in the event of the buyer failing to make timely payments, the buyer agrees to pay any and all costs of collection and suit, and attorney's fees and interest at the rate of 3% per month.

    -    In event of sispute, parties will be subject to the juridiction of courts of state of California regardless of their residence.

All online and email order returns require on RA form issued by a Newbury Kustom representative. Any merchandise sent book without on RA form inside the shipment will be disregarded and credit will not be issued. To obtain an RA form, please contact us via email at newburykustom@gmail.com. All packages must be in sellable condition and must be in complete pack as it was received by customer. Upon receipt of returned merchandise, our Credits Department will inspect and credit will be issued. Rejected merchandise will not be issued any credits.

    -    If you have been shipped the wrong ratio or a style/color has been shipped in error, please send pictures of all six items in one picture with the size tags showing to the email address above.

Damage Returns:

Customers must notify their sales reps of any damages within 7 days of receipt of merchandise. Please contact us via email at newburykustom@gmail.com. for your claim to be processed with photos of the damaged items. Once you notify us with your return request, we will provide you with a RA form to send back the merchandise. No credit will be issued on items returned after that permitted time. We kindly ask customers to check for any damages as soom as you receive any shipment and contact us for any concerns.

    -    Shortages and damages are not replaceable, we will issue an in-house credit. Any damages are not subject to a refund, only in-house credit.

Refused/Returned Shipments:

Customers are required to pay the re-shipping cost of any refused/returned package due to following reasons; (A) Incorrect information submitted by the customer and approved shipment by the customer; (B) Customer gave approval to ship but was not able to receive their box from the courier. Before re-shipping a refused/returned package, the customer must agree to pay the previous shipping cost. More than 3 refused/returned packages will affect eligibility continue service with Newbury Kustom, or upon manager's approval, change in Terms will be issued.